Frequently asked questions
Straight answers about quotes, Pennine weather, repairs versus re-roofs, and what to expect from Holgates Roofing Accrington across Accrington, Hyndburn and East Lancashire.
These answers reflect how I work on domestic roofs day to day: honest surveys, written quotes, and no pressure to book. If your question is about a specific town or service, use the areas we cover pages or call 01254 403098 for an active leak.
Quotes, areas and how I work
I cover Accrington, Hyndburn and most of East Lancashire for domestic roofing. Send your postcode and I will confirm quickly.
I reply as quickly as I can. If your roof is actively leaking, call first for the fastest response.
Yes. You get a clear written quote with what is included, what it costs, and what happens next.
That is common. Send photos and a short description, and I will explain the best next step in plain English.
Most domestic re-roofs take roughly a few days on site once scaffolding and materials are lined up — longer if the roof is large, complex, or the weather turns. I will give you a realistic schedule on survey.
I work year-round, but I will not strip a roof open if the forecast would leave your home exposed. I would rather delay a day than risk water getting in.
I keep the roof weather-tight as I go — battens, underlay, and temporary covers where needed. If rain arrives unexpectedly, I batten down and seal up before anything gets wet inside.
I can photograph the damage, explain what I am seeing, and supply paperwork that supports your claim — the insurer still makes the decision.
Yes. I provide a workmanship guarantee on the work I carry out, and manufacturer guarantees apply where relevant (for example on some flat-roof systems). The exact terms are in your written quote.
Driving rain from the Pennines, freeze-thaw, and older underfelt on post-war tile roofs all play a part. Weak ridges, blocked gutters, and failed lead at bays are common. A survey shows whether a repair is enough or a re-roof is the better long-term spend.
Yes on re-roofs and larger jobs. Waste removal and skip hire are included in the quote where needed so you are not left with old tile and felt in the garden.
Repairs, materials and re-roofs
If leaks keep returning in different spots, a re-roof is often better value than repeat repairs. I will tell you honestly which option makes sense.
Yes. I work on flat roofs and RubberCover (EPDM). I will advise what suits your roof and budget.
Yes, I carry insurance for domestic roofing work. Ask and I will share the details.
Yes. I protect the area and clean up properly when the job is done.
I price from what I see on site or from clear photos and measurements — materials, labour, access, and waste are all spelled out. If something might change once the roof is open, I will say so up front.
Yes. You get a written quote with what is included, the price, and what happens next. No obligation — you decide in your own time.
I use quality materials that suit your roof and budget, and I will explain the trade-offs in plain English. On manufacturer-backed systems (for example some flat roofs), I follow the supplier’s specification so any guarantee stays valid.
Often yes on concrete and clay tile, and on natural slate where stock is available. On older Accrington and Hyndburn terraces I aim for a close match so repairs do not stand out from the pavement.
Yes. Many leaks are at chimneys, valleys, and lead bays rather than the main field of tiles. I quote flashings, leadwork, and stack repairs alongside tile and flat roof work.